Returns & Exchanges

Made-to-measure

Once we start cutting your fabric, a custom garment cannot be returned or exchanged because it cannot be sold to someone else.

If we made a mistake — the wrong option, a defect in our work, or a garment that does not match the order sheet — we will repair or remake it. Email photos and the order details. We will not leave you with a garment that is our error.

A poor fit from measurements you submitted is not an error on our side. Book a consultation if you want help measuring before you pay.

Ready-to-wear

For ready-to-wear, email us before you send anything back. Tell us the item, size, and reason. We will tell you whether we can accept a return or exchange and how to ship it.

Items must be unworn, unaltered, and in original condition. We cannot take back a piece that has been worn, washed, or changed.

Refunds

If we cancel an order we cannot fulfill, we refund what you paid for that order through Stripe to the original payment method.

Approved ready-to-wear returns are refunded the same way after we receive and inspect the item. Original shipping is not refunded unless we shipped the wrong thing.

How to reach us

Email chasestanley91@gmail.com with your name, order or consultation number, and photos if the garment is involved. We aim to reply within one business day.